5961 N Antillon Place
Tucson, AZ 85741
Phone: (520) 286-7026
OBJECTIVE: COMPUTER TECHNICIAN:
Computer support technician with over twenty years of personal experience providing
technical assistance to business professionals. Demonstrated ability to integrate
computer skills, customer support experience, and related education to exceed
technical, business, and customer requirements. Skilled at troubleshooting and
fixing problems while minimizing customer stress levels.
1996-1998 ASSOCIATES OF APPLIED SCIENCE IN ELECTRONICS ENGINEERING TECHNOLOGY,
ITT INSTITUTE OF TECHNOLOGY, RANCHO CORDOVA CA
2016-2017 CHAMBERLAN GROUP, TUCSON AZ
Did customer tech support for residential openers, programming remotes, car home link and My Q.
Summer2016 HOLLAND AMERICA PRINCESS, SEATTLE WA
Worked as a laundry attendant at MT McKinley AK wilderness resort for a summer of 2016.
2015-2015 INTUIT, TUCSON AZ
Worked to support Intuit turbo tax software and the online version, helped people understand how to use.
2014-2015 TARGET FULFILLMENT CENTER, TUCSON AZ
Packed and pulled orders, loaded trucks in shipping, scanned bags before entering trucks.
2014-2014 COWORXSTAFFING, TUCSON AZ
Worked with high end ATT cell phones for businesses, returns and exchanges, amazing experience.
2012-2014 CONVERGYS, TUCSON AZ
Worked with Microsoft Bing Ads for the Bing Yahoo network, Account Manager, helping write ads understand quality scores and billing.
2012-2013 CITI BANK, TUCSON AZ
Worked with retail card services, took payments, answered billing and interest questions
2011-2012 APAC CUSTOMER SERVICE, TUCSON AZ
Mail order Pharmacy, ordered Meds, transferred to Pharmacist, took payments, Express Scripts Formerly Medco
2010-2011 C3, TUCSON AZ
Pharmacy Billing call center, pharmacy claims for Humana Medicare Part D Pharmacy Plans
2008-2010 TELEPHONE INSTALLER, ENDEAVOR TELECOM, MARRIETTA GA
Installed Phone systems, Networks, and video phones both residential
and commercial, Sub Contract
2006-2007 BILLING AGENT, AFNI INC, (VERIZON LANLINE) TUCSON AZ
Explained bills, issued credit, sold DTV, DSL, Phone packages,
very good customer service skills, recommendations in Afni files.